Société / Etablissement
Seqens est un acteur mondial intégré de solutions pharmaceutiques et ingrédients de spécialité, disposant d'une large gamme de produits, de services et de technologies. Le Groupe propose à ses clients des services de fabrication à façon pour les marchés pharmaceutiques et de spécialités ainsi qu'un large portefeuille de principes actifs et d'intermédiaires pharmaceutiques.
Le groupe exploite 15 sites de production, 5 centres de R&D et emploie plus de 2 700 personnes principalement en Europe, Asie et Amérique du Nord. Plus de 300 scientifiques, ingénieurs et experts développent des solutions sur mesure pour nos clients et veillent à ce que les produits soient passés en production avec succès.
Référence
2026-1841
As main point of contact for all customer orders, questions and concerns, responsible for responding in a timely manner of the customer request on his/her own or by referring the unresolved inquiry to the designated function
Mission 1: As main point of contact for all customer orders, questions and concerns, responsible for responding in a timely manner of the customer request on his/her own or by referring the unresolved inquiry to the designated function. Chase for the prompt answer. Follow up with customers if more information is required
Mission 2: Process, acknowledge and manage all customer orders on a daily basis. Process proper documentation related to his/her dedicated portfolio up to the invoicing. For some direct shipment orders, responsible of the in-land shipment & customs operations. Answer all customer order related questions.
Mission 3: Contact, Collect & record customer sales forecast on a monthly basis. Solicit missing sales orders through timely contact with Sales team & customer to chase for missing sales order.
Mission 4: Assist Sales team in generating sales leads as per the customer contact inputs or enquiries.
Mission 5: Issue/register customer complaint at receipt date. Distribute to the designated services in a timely manner. Solve/chase for the resolution. Issue debit/credit notes accordingly if required.
Mission 6: Record and maintain the appropriate data & documentation (customer specifications, customer and product database, pricing & shipping conditions, Service Level Agreements,…)
Mission 7: Chase for customer payment on a monthly basis as per credit management guidelines/report.
Mission 8 : According to punctual or recurring needs, to participate or manage some projects
- Expérimenté (>5-10 ans)
- Expérience en export
- Expérience SAP
- Anglais