The Receptionist is responsible for receiving and directing visitors, vendors, clients, and customers to appropriate locations and parties. Notifies personnel of visitor arrival. May operate a single or multiple position telephone switchboard.

Summary of Major Responsibilities:

• Answer, assist, and direct all incoming telephone calls to appropriate parties in a professional and courteous manner
• Perform related clerical work such as typing, filing, and sorting mail distribution
• Use applicable software programs to create inventories, letters, and other business-related documents
• Prepare shipping labels and order FedEx and UPS pickups and deliveries
• Reserve and ensure conference rooms are organized and tidy
• Process firm bills & POs for approval/payment
• Provide administrative support when needed
• Manage and order office supplies
• May coordinate businesses lunches and other related duties
• Perform other duties as assigned

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Speaking- Talking to others to convey information effectively.
• Writing- Communicating effectively in writing as appropriate for the needs of the audience.
   

Qualifications:

• Two years of reception experience (or equivalent customer related ability)
• Prior administrative office experience
• Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral and written communication skills
• Excellent customer relationship skills
• Physical Demands and Work Environment
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
  • While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.